[{"data":1,"prerenderedAt":1139},["ShallowReactive",2],{"proposal":3},{"id":4,"title":5,"body":6,"description":1112,"extension":1132,"meta":1133,"navigation":1134,"path":1135,"seo":1136,"stem":1137,"__hash__":1138},"content\u002Fproposal\u002Findex.md","LINE 案件化管理系統提案",{"type":7,"value":8,"toc":1111},"minimark",[9,13,20,104,107,113,116,123,126,148,150,155,157,213,215,220,223,229,242,247,250,274,357,394,396,401,403,409,416,419,436,438,443,445,451,458,504,506,511,513,519,522,525,619,622,715,718,794,797,823,828,830,833,870,874,962,964,969,971,977,1039,1042,1078,1080,1083,1086],[10,11,5],"h1",{"id":12},"line-案件化管理系統提案",[14,15,16],"blockquote",{},[17,18,19],"p",{},"LINE 入口升級為可建案、可分派、可追蹤、可結案的營運流程。",[21,22,34,35,34,44],"nav",{"className":23},[24,25,26,27,28,29,30,31,32,33],"not-prose","my-6","rounded-lg","border","border-gray-200","bg-white","p-4","shadow-sm","dark:border-gray-800","dark:bg-gray-950","\n  ",[17,36,43],{"className":37},[38,39,40,41,42],"mb-3","text-sm","font-medium","text-gray-900","dark:text-gray-100","目錄快捷",[45,46,51,52,51,69,51,74,51,79,51,84,51,89,51,94,51,99,34],"div",{"className":47},[48,49,50],"grid","gap-2","sm:grid-cols-2","\n    ",[53,54,68],"a",{"href":55,"className":56},"#section-goal",[57,27,28,58,59,39,60,61,62,63,64,32,65,66,67],"rounded-md","px-3","py-2","text-gray-700","no-underline","hover:border-primary-300","hover:bg-primary-50","hover:text-primary-700","dark:text-gray-300","dark:hover:border-primary-700","dark:hover:bg-primary-950","一期目標",[53,70,73],{"href":71,"className":72},"#section-phases",[57,27,28,58,59,39,60,61,62,63,64,32,65,66,67],"分期規劃",[53,75,78],{"href":76,"className":77},"#section-line-liff",[57,27,28,58,59,39,60,61,62,63,64,32,65,66,67],"LINE \u002F LIFF 整合",[53,80,83],{"href":81,"className":82},"#section-workflow",[57,27,28,58,59,39,60,61,62,63,64,32,65,66,67],"案件化流程",[53,85,88],{"href":86,"className":87},"#section-roles",[57,27,28,58,59,39,60,61,62,63,64,32,65,66,67],"角色協作",[53,90,93],{"href":91,"className":92},"#section-architecture",[57,27,28,58,59,39,60,61,62,63,64,32,65,66,67],"系統架構",[53,95,98],{"href":96,"className":97},"#section-mobile-backend",[57,27,28,58,59,39,60,61,62,63,64,32,65,66,67],"內部手機後台",[53,100,103],{"href":101,"className":102},"#section-pricing",[57,27,28,58,59,39,60,61,62,63,64,32,65,66,67],"開發與費用",[105,106],"hr",{},[17,108,109],{},[110,111],"span",{"id":112},"section-goal",[114,115,68],"h2",{"id":68},[17,117,118],{},[119,120],"img",{"alt":121,"src":122},"一期 MVP 核心範圍","\u002Fimages\u002Fmvp-scope.png",[17,124,125],{},"一期先完成團隊每天會使用的核心流程：",[127,128,129,133,136,139,142,145],"ul",{},[130,131,132],"li",{},"LINE 訊息同步",[130,134,135],{},"Web 後台集中管理",[130,137,138],{},"一鍵建立案件",[130,140,141],{},"案件分類與標籤",[130,143,144],{},"指派與狀態追蹤",[130,146,147],{},"回覆模板與提醒",[105,149],{},[17,151,152],{},[110,153],{"id":154},"section-phases",[114,156,73],{"id":73},[158,159,160,176],"table",{},[161,162,163],"thead",{},[164,165,166,170,173],"tr",{},[167,168,169],"th",{},"階段",[167,171,172],{},"目標",[167,174,175],{},"範圍",[177,178,179,191,202],"tbody",{},[164,180,181,185,188],{},[182,183,184],"td",{},"一期",[182,186,187],{},"案件管理先上線",[182,189,190],{},"LINE 串接、案件、分派、狀態、模板、提醒",[164,192,193,196,199],{},[182,194,195],{},"二期",[182,197,198],{},"知識庫",[182,200,201],{},"SOP、FAQ、案件知識、AI 問答",[164,203,204,207,210],{},[182,205,206],{},"三期",[182,208,209],{},"自動化",[182,211,212],{},"文件、報表、通知、批次處理",[105,214],{},[17,216,217],{},[110,218],{"id":219},"section-line-liff",[114,221,78],{"id":222},"line-liff-整合",[17,224,225],{},[119,226],{"alt":227,"src":228},"LINE \u002F LIFF 整合方式","\u002Fimages\u002Fline-liff-integration.png",[17,230,34,231],{},[53,232,241],{"href":233,"className":234},"\u002Fproposal\u002Fline",[235,236,57,237,238,59,39,40,239,61,240],"inline-flex","items-center","bg-primary-600","px-4","text-white","hover:bg-primary-700","\n    詳細說明：LINE 整合方式\n  ",[243,244,246],"h3",{"id":245},"房客-liff","房客 LIFF",[17,248,249],{},"LIFF 只提供給房客使用。房客不用下載 App，從 LINE 選單進入即可送出需求、補資料、上傳照片與查看處理進度。",[251,252,34,256,34,265],"figure",{"className":253},[24,25,254,255,236],"flex","flex-col",[119,257],{"src":258,"alt":259,"className":260},"\u002Fimages\u002Fliff-tenant-preview.png","房客 LIFF 報修與案件進度預覽",[261,262,263,27,28,264],"w-full","max-w-[280px]","rounded-xl","shadow-md",[266,267,273],"figcaption",{"className":268},[269,270,271,272],"mt-2","text-center","text-xs","text-gray-500","房客 LIFF：送出需求、補資料、查看案件進度",[158,275,276,289],{},[161,277,278],{},[164,279,280,283,286],{},[167,281,282],{},"房客需求",[167,284,285],{},"LIFF 畫面",[167,287,288],{},"系統結果",[177,290,291,302,313,324,335,346],{},[164,292,293,296,299],{},[182,294,295],{},"報修",[182,297,298],{},"選擇報修、填寫描述、上傳照片",[182,300,301],{},"自動建立修繕案件",[164,303,304,307,310],{},[182,305,306],{},"詢問租金",[182,308,309],{},"選擇租金問題、補充月份或金額疑問",[182,311,312],{},"建立租金詢問案件",[164,314,315,318,321],{},[182,316,317],{},"詢問合約",[182,319,320],{},"選擇合約問題、填寫疑問內容",[182,322,323],{},"建立合約詢問案件",[164,325,326,329,332],{},[182,327,328],{},"生活問題反映",[182,330,331],{},"回報噪音、環境、公共區域等問題",[182,333,334],{},"建立生活問題案件",[164,336,337,340,343],{},[182,338,339],{},"搬入、搬出相關問題",[182,341,342],{},"選擇搬入 \u002F 搬出，填寫時間與需求",[182,344,345],{},"建立搬遷協助案件",[164,347,348,351,354],{},[182,349,350],{},"設備使用問題",[182,352,353],{},"選擇設備類型，描述使用狀況",[182,355,356],{},"建立設備支援案件",[158,358,359,369],{},[161,360,361],{},[164,362,363,366],{},[167,364,365],{},"入口",[167,367,368],{},"優化方向",[177,370,371,379,386],{},[164,372,373,376],{},[182,374,375],{},"LINE 選單",[182,377,378],{},"用 Flex Message 引導需求分類",[164,380,381,383],{},[182,382,246],{},[182,384,385],{},"收集需求類型、房號、描述、照片與聯絡時間",[164,387,388,391],{},[182,389,390],{},"系統後台",[182,392,393],{},"自動建案、分類、分派、追蹤",[105,395],{},[17,397,398],{},[110,399],{"id":400},"section-workflow",[114,402,83],{"id":83},[17,404,405],{},[119,406],{"alt":407,"src":408},"LINE 訊息案件化管理流程","\u002Fimages\u002Fline-case-workflow.png",[17,410,34,411],{},[53,412,415],{"href":413,"className":414},"\u002Fproposal\u002Fworkflow",[235,236,57,237,238,59,39,40,239,61,240],"\n    詳細說明：案件流程\n  ",[17,417,418],{},"每一則訊息都要留下：",[127,420,421,424,427,430,433],{},[130,422,423],{},"負責人",[130,425,426],{},"狀態",[130,428,429],{},"進度",[130,431,432],{},"處理紀錄",[130,434,435],{},"最終結果",[105,437],{},[17,439,440],{},[110,441],{"id":442},"section-roles",[114,444,88],{"id":88},[17,446,447],{},[119,448],{"alt":449,"src":450},"角色協作與系統分工","\u002Fimages\u002Frole-collaboration.png",[17,452,34,453],{},[53,454,457],{"href":455,"className":456},"\u002Fproposal\u002Froles",[235,236,57,237,238,59,39,40,239,61,240],"\n    詳細說明：角色使用情境\n  ",[158,459,460,470],{},[161,461,462],{},[164,463,464,467],{},[167,465,466],{},"角色",[167,468,469],{},"工作重點",[177,471,472,480,488,496],{},[164,473,474,477],{},[182,475,476],{},"行政 \u002F 客服",[182,478,479],{},"查看訊息、建案、套模板、分派",[164,481,482,485],{},[182,483,484],{},"管理師",[182,486,487],{},"查看我的案件、更新狀態、補紀錄",[164,489,490,493],{},[182,491,492],{},"主管",[182,494,495],{},"掌握全局、查看卡住案件、介入決策",[164,497,498,501],{},[182,499,500],{},"房客 \u002F 房東",[182,502,503],{},"LINE 進件、補資料、接收回覆",[105,505],{},[17,507,508],{},[110,509],{"id":510},"section-architecture",[114,512,93],{"id":93},[17,514,515],{},[119,516],{"alt":517,"src":518},"LINE 案件管理後台預覽","\u002Fimages\u002Fbackend-preview.png",[17,520,521],{},"後台是一期系統的主要工作區，重點不是多做一套聊天工具，而是讓 LINE 訊息進來後，能立刻變成可管理的案件。",[243,523,524],{"id":524},"畫面重點",[158,526,527,540],{},[161,528,529],{},[164,530,531,534,537],{},[167,532,533],{},"區塊",[167,535,536],{},"用途",[167,538,539],{},"一期功能",[177,541,542,553,564,575,586,597,608],{},[164,543,544,547,550],{},[182,545,546],{},"總覽數字",[182,548,549],{},"讓主管快速掌握今日狀況",[182,551,552],{},"今日新訊息、待分派、處理中、逾期提醒、今日結案",[164,554,555,558,561],{},[182,556,557],{},"LINE 訊息入口",[182,559,560],{},"集中查看所有 LINE 進件",[182,562,563],{},"顯示來源、內容、時間、是否已建案",[164,565,566,569,572],{},[182,567,568],{},"案件看板",[182,570,571],{},"讓案件依狀態流動",[182,573,574],{},"新進、已分派、處理中、已完成、已關閉",[164,576,577,580,583],{},[182,578,579],{},"案件卡片",[182,581,582],{},"讓每件事一眼可判斷",[182,584,585],{},"房號、分類、負責人、期限、處理狀態、待補資料標籤",[164,587,588,591,594],{},[182,589,590],{},"案件詳情",[182,592,593],{},"留下完整處理脈絡",[182,595,596],{},"原始訊息、案件欄位、處理紀錄、回覆紀錄",[164,598,599,602,605],{},[182,600,601],{},"回覆模板",[182,603,604],{},"加快常見問題處理",[182,606,607],{},"套用範本後由人確認再送出",[164,609,610,613,616],{},[182,611,612],{},"操作紀錄",[182,614,615],{},"避免責任不清",[182,617,618],{},"建案、指派、回覆、狀態異動都保留紀錄",[243,620,621],{"id":621},"後台操作流程",[158,623,624,636],{},[161,625,626],{},[164,627,628,631,634],{},[167,629,630],{},"步驟",[167,632,633],{},"操作",[167,635,288],{},[177,637,638,649,660,671,682,693,704],{},[164,639,640,643,646],{},[182,641,642],{},"1",[182,644,645],{},"客戶從 LINE 傳訊息",[182,647,648],{},"後台收到原始訊息並建立來源紀錄",[164,650,651,654,657],{},[182,652,653],{},"2",[182,655,656],{},"行政確認內容",[182,658,659],{},"可直接回覆，或一鍵轉成案件",[164,661,662,665,668],{},[182,663,664],{},"3",[182,666,667],{},"選擇分類與標籤",[182,669,670],{},"案件進入對應類別，後續可篩選與統計",[164,672,673,676,679],{},[182,674,675],{},"4",[182,677,678],{},"指派負責人",[182,680,681],{},"管理師、業務、行政或主管收到待辦",[164,683,684,687,690],{},[182,685,686],{},"5",[182,688,689],{},"更新處理狀態",[182,691,692],{},"看板同步移動，主管可看到卡住案件",[164,694,695,698,701],{},[182,696,697],{},"6",[182,699,700],{},"套用回覆模板",[182,702,703],{},"減少重複輸入，仍保留人工確認",[164,705,706,709,712],{},[182,707,708],{},"7",[182,710,711],{},"完成或關閉案件",[182,713,714],{},"留下處理結果，後續可查詢與沉澱知識",[243,716,717],{"id":717},"一期會先做的後台頁面",[158,719,720,730],{},[161,721,722],{},[164,723,724,727],{},[167,725,726],{},"頁面",[167,728,729],{},"內容",[177,731,732,740,748,756,763,770,778,786],{},[164,733,734,737],{},[182,735,736],{},"總覽 Dashboard",[182,738,739],{},"今日案件數、待分派、逾期、處理中、結案數",[164,741,742,745],{},[182,743,744],{},"LINE 訊息列表",[182,746,747],{},"LINE 進件集中查看、搜尋、篩選、建案",[164,749,750,753],{},[182,751,752],{},"案件列表 \u002F 看板",[182,754,755],{},"案件狀態、分類、負責人、期限、處理進度",[164,757,758,760],{},[182,759,590],{},[182,761,762],{},"原始訊息、客戶資料、內部留言、處理紀錄",[164,764,765,767],{},[182,766,601],{},[182,768,769],{},"常用回覆新增、分類、啟用、套用",[164,771,772,775],{},[182,773,774],{},"通知提醒",[182,776,777],{},"待分派、逾期、狀態變更提醒",[164,779,780,783],{},[182,781,782],{},"匯入 \u002F 匯出",[182,784,785],{},"基本 Excel \u002F Google Sheet 資料整理",[164,787,788,791],{},[182,789,790],{},"權限設定",[182,792,793],{},"主管、行政、管理師、業務的可見範圍",[243,795,796],{"id":796},"後台資料會保留什麼",[127,798,799,802,805,808,811,814,817,820],{},[130,800,801],{},"原始 LINE 訊息與來源",[130,803,804],{},"客戶基本資料與聯絡資訊",[130,806,807],{},"房號、案件分類、標籤",[130,809,810],{},"負責人、狀態、期限",[130,812,813],{},"內部留言與處理紀錄",[130,815,816],{},"對外回覆內容",[130,818,819],{},"完成結果與結案時間",[130,821,822],{},"每次操作的時間與人員",[17,824,825],{},[110,826],{"id":827},"section-mobile-backend",[243,829,98],{"id":98},[17,831,832],{},"手機後台與 Web 後台功能相同，以 web app 方式呈現。資料、狀態、KPI 與操作結果都與桌機後台一致，只是改成適合手機螢幕的列表操作。",[45,834,34,839,34,853],{"className":835},[24,25,48,836,837,838],"gap-6","md:grid-cols-[18rem_1fr]","md:items-start",[45,840,51,844,51,849,34],{"className":841},[842,261,262,270,843],"mx-auto","md:mx-0",[119,845],{"src":846,"alt":847,"className":848},"\u002Fimages\u002Fmobile-backend-manager-preview.png","手機版後台預覽",[261,263,264,27,28],[17,850,852],{"className":851},[271,272,269],"手機版 Web 後台",[45,854,51,860,51,864,51,867,34],{"className":855},[856,857,39,858,859],"flex-1","min-w-0","text-gray-600","space-y-2",[17,861,863],{"className":862},[40,41],"手機後台 = Web 後台的行動版",[17,865,866],{},"相同的案件資料、相同的操作結果，只是介面針對手機螢幕重新排版。業務與管理師在外出或到場時，不需帶電腦也能即時查看、更新與結案。",[17,868,869],{},"手機版列表只保留案件卡與操作按鈕；案件詳情需點擊「查看詳情」後進入，避免在小螢幕塞入桌機版右側詳情欄。",[871,872,524],"h4",{"id":873},"畫面重點-1",[158,875,876,886],{},[161,877,878],{},[164,879,880,882,884],{},[167,881,533],{},[167,883,536],{},[167,885,539],{},[177,887,888,899,910,920,930,941,951],{},[164,889,890,893,896],{},[182,891,892],{},"KPI 總覽",[182,894,895],{},"與桌機後台一致，快速掌握今日狀況",[182,897,898],{},"新訊息、待分派、處理中、逾期、今日結案",[164,900,901,904,907],{},[182,902,903],{},"折疊選單",[182,905,906],{},"手機版保留完整導覽入口",[182,908,909],{},"總覽、LINE 訊息、案件列表、我的案件、回覆模板、通知提醒",[164,911,912,915,918],{},[182,913,914],{},"狀態分類",[182,916,917],{},"與 Web 後台一致的主流程",[182,919,574],{},[164,921,922,924,927],{},[182,923,579],{},[182,925,926],{},"手機列表的主要操作單位",[182,928,929],{},"房號、分類、負責人、SLA、狀態、待補資料標籤",[164,931,932,935,938],{},[182,933,934],{},"快速操作",[182,936,937],{},"不展開詳情也能推進案件",[182,939,940],{},"查看詳情、更新狀態、回覆、通知補資料、轉交",[164,942,943,945,948],{},[182,944,590],{},[182,946,947],{},"點擊後進入詳情頁",[182,949,950],{},"原始 LINE 訊息、照片、處理紀錄、內部留言、回覆紀錄",[164,952,953,956,959],{},[182,954,955],{},"最近活動",[182,957,958],{},"手機版保留一行重點提示",[182,960,961],{},"最新回覆、指派、狀態異動",[105,963],{},[17,965,966],{},[110,967],{"id":968},"section-pricing",[114,970,103],{"id":103},[17,972,973],{},[119,974],{"alt":975,"src":976},"開發費用與後續規劃","\u002Fimages\u002Fpricing-roadmap.png",[158,978,979,993],{},[161,980,981],{},[164,982,983,986,990],{},[167,984,985],{},"項目",[167,987,989],{"align":988},"right","金額",[167,991,992],{},"說明",[177,994,995,1006,1017,1028],{},[164,996,997,1000,1003],{},[182,998,999],{},"一期 MVP 開發費",[182,1001,1002],{"align":988},"20 萬",[182,1004,1005],{},"LINE 串接、案件管理、角色權限、回覆模板、基本匯入匯出",[164,1007,1008,1011,1014],{},[182,1009,1010],{},"維護月費",[182,1012,1013],{"align":988},"15,000 \u002F 月",[182,1015,1016],{},"維運、基本修正、小幅調整",[164,1018,1019,1022,1025],{},[182,1020,1021],{},"月費折抵",[182,1023,1024],{"align":988},"5,000 \u002F 月",[182,1026,1027],{},"最多 10 個月，共折抵 50,000",[164,1029,1030,1033,1036],{},[182,1031,1032],{},"新功能 \u002F 大型調整",[182,1034,1035],{"align":988},"另行報價",[182,1037,1038],{},"二期、三期或額外串接依需求評估",[17,1040,1041],{},"付款方式：",[158,1043,1044,1053],{},[161,1045,1046],{},[164,1047,1048,1050],{},[167,1049,169],{},[167,1051,1052],{"align":988},"比例",[177,1054,1055,1063,1071],{},[164,1056,1057,1060],{},[182,1058,1059],{},"簽約",[182,1061,1062],{"align":988},"30%",[164,1064,1065,1068],{},[182,1066,1067],{},"完成可上線版本",[182,1069,1070],{"align":988},"40%",[164,1072,1073,1076],{},[182,1074,1075],{},"上線 1 個月",[182,1077,1062],{"align":988},[105,1079],{},[114,1081,1082],{"id":1082},"下一步",[17,1084,1085],{},"簽約前需確認：",[127,1087,1088,1091,1094,1097,1100,1103,1105,1108],{},[130,1089,1090],{},"LINE 官方帳號串接權限",[130,1092,1093],{},"LIFF 表單欄位",[130,1095,1096],{},"案件分類與狀態",[130,1098,1099],{},"角色權限",[130,1101,1102],{},"分派規則",[130,1104,601],{},[130,1106,1107],{},"匯入 \u002F 匯出格式",[130,1109,1110],{},"Google Sheet 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