[{"data":1,"prerenderedAt":314},["ShallowReactive",2],{"proposal-line":3},{"id":4,"title":5,"body":6,"description":296,"extension":307,"meta":308,"navigation":309,"path":310,"seo":311,"stem":312,"__hash__":313},"content\u002Fproposal\u002Fline.md","LINE 使用整合與優化",{"type":7,"value":8,"toc":295},"minimark",[9,13,16,20,28,30,33,36,39,42,64,70,72,75,135,137,141,147,149,153,156,173,176,193,195,199,202,222,225,242,244,247,285,287,290],[10,11,5],"h1",{"id":12},"line-使用整合與優化",[14,15],"hr",{},[17,18,19],"h2",{"id":19},"簡報主圖",[21,22,23],"p",{},[24,25],"img",{"alt":26,"src":27},"LINE \u002F LIFF 整合方式","\u002Fimages\u002Fline-liff-integration.png",[14,29],{},[17,31,32],{"id":32},"核心策略",[21,34,35],{},"目前 LINE 流程已承載導流、表單、客戶資料收集與回覆任務，但實際使用上仍存在人工整理、分派不清、追蹤困難與容易漏訊的問題。",[21,37,38],{},"本案不是只在原流程旁邊補功能，而是將 LINE 入口優化為可管理的案件流程。",[21,40,41],{},"本案策略：",[43,44,45,49,52,55,58,61],"ul",{},[46,47,48],"li",{},"重新整理 LINE 入口與互動選單",[46,50,51],{},"將表單改為更清楚的 LIFF 操作流程",[46,53,54],{},"將訊息、表單與附件自動轉為案件",[46,56,57],{},"依案件類型自動分派負責人",[46,59,60],{},"用狀態、提醒與處理紀錄取代人工追蹤",[46,62,63],{},"讓 LINE 從聊天工具升級為公司營運入口",[65,66,67],"blockquote",{},[21,68,69],{},"LINE 是溝通工具，系統是管理工具。",[14,71],{},[17,73,74],{"id":74},"優化前後差異",[76,77,78,91],"table",{},[79,80,81],"thead",{},[82,83,84,88],"tr",{},[85,86,87],"th",{},"現況",[85,89,90],{},"優化後",[92,93,94,103,111,119,127],"tbody",{},[82,95,96,100],{},[97,98,99],"td",{},"LINE 歡迎訊息",[97,101,102],{},"LINE Flex 選單",[82,104,105,108],{},[97,106,107],{},"手動填資料",[97,109,110],{},"LIFF 表單",[82,112,113,116],{},[97,114,115],{},"人工整理",[97,117,118],{},"自動帶入資料",[82,120,121,124],{},[97,122,123],{},"人工分派",[97,125,126],{},"自動建立案件與分派",[82,128,129,132],{},[97,130,131],{},"靠人追蹤",[97,133,134],{},"系統追蹤狀態與提醒",[14,136],{},[17,138,140],{"id":139},"line-訊息案件化流程","LINE 訊息案件化流程",[21,142,143],{},[24,144],{"alt":145,"src":146},"LINE 訊息案件化管理流程","\u002Fimages\u002Fline-case-workflow.png",[14,148],{},[17,150,152],{"id":151},"line-進件方式","LINE 進件方式",[21,154,155],{},"房客或房東可以透過優化後的 LINE 入口進件：",[43,157,158,161,164,167,170],{},[46,159,160],{},"點擊 Flex Message 選單",[46,162,163],{},"發送訊息",[46,165,166],{},"填寫 LIFF 表單",[46,168,169],{},"上傳照片",[46,171,172],{},"補充案件資料",[21,174,175],{},"系統會自動：",[43,177,178,181,184,187,190],{},[46,179,180],{},"建立案件",[46,182,183],{},"判斷案件類型",[46,185,186],{},"帶入表單與對話內容",[46,188,189],{},"依規則分派負責人",[46,191,192],{},"建立追蹤紀錄",[14,194],{},[17,196,198],{"id":197},"flex-message-liff","Flex Message + LIFF",[21,200,201],{},"Flex Message 適合做互動式選單：",[43,203,204,207,210,213,216,219],{},[46,205,206],{},"預約看房",[46,208,209],{},"房東委託",[46,211,212],{},"報修",[46,214,215],{},"租金問題",[46,217,218],{},"合約問題",[46,220,221],{},"一般諮詢",[21,223,224],{},"LIFF 適合做表單與資料收集：",[43,226,227,230,233,236,239],{},[46,228,229],{},"選項選擇",[46,231,232],{},"表單填寫",[46,234,235],{},"照片上傳",[46,237,238],{},"自動帶入 LINE 使用者資料",[46,240,241],{},"自動帶入房客或房間資料",[14,243],{},[17,245,246],{"id":246},"主要改善",[76,248,249,259],{},[79,250,251],{},[82,252,253,256],{},[85,254,255],{},"痛點",[85,257,258],{},"對應改善",[92,260,261,269,277],{},[82,262,263,266],{},[97,264,265],{},"訊息慢",[97,267,268],{},"自動建案、自動分派、未回覆提醒",[82,270,271,274],{},[97,272,273],{},"主管負擔重",[97,275,276],{},"案件透明、流程標準化",[82,278,279,282],{},[97,280,281],{},"行政很累",[97,283,284],{},"表單自動化、資料自動帶入",[14,286],{},[17,288,289],{"id":289},"簡報收尾句",[65,291,292],{},[21,293,294],{},"本案會把原本分散在 LINE 裡的訊息、表單與人工追蹤，重整為可建案、可分派、可追蹤、可結案的營運流程。",{"title":296,"searchDepth":297,"depth":297,"links":298},"",2,[299,300,301,302,303,304,305,306],{"id":19,"depth":297,"text":19},{"id":32,"depth":297,"text":32},{"id":74,"depth":297,"text":74},{"id":139,"depth":297,"text":140},{"id":151,"depth":297,"text":152},{"id":197,"depth":297,"text":198},{"id":246,"depth":297,"text":246},{"id":289,"depth":297,"text":289},"md",{},true,"\u002Fproposal\u002Fline",{"title":5,"description":296},"proposal\u002Fline","FukWF0r5SzEmTO7-mkXet8MXrAS5eYtFf6cUbXPnNro",1779002018626]