[{"data":1,"prerenderedAt":327},["ShallowReactive",2],{"proposal-workflow":3},{"id":4,"title":5,"body":6,"description":74,"extension":320,"meta":321,"navigation":322,"path":323,"seo":324,"stem":325,"__hash__":326},"content\u002Fproposal\u002Fworkflow.md","案件化管理機制",{"type":7,"value":8,"toc":309},"minimark",[9,12,15,19,26,28,31,34,37,56,62,64,67,78,80,83,86,112,114,117,192,194,197,200,220,223,240,242,245,299,301,304],[10,11,5],"h1",{"id":5},[13,14],"hr",{},[16,17,18],"h2",{"id":18},"簡報主圖",[20,21,22],"p",{},[23,24],"img",{"alt":5,"src":25},"\u002Fimages\u002Fcase-management-mechanism.png",[13,27],{},[16,29,30],{"id":30},"核心概念",[20,32,33],{},"每一則房客或房東的 LINE 訊息，不再只是聊天內容，而是會被轉成一筆可追蹤的案件。",[20,35,36],{},"每個案件都必須具備：",[38,39,40,44,47,50,53],"ul",{},[41,42,43],"li",{},"負責人",[41,45,46],{},"狀態",[41,48,49],{},"進度",[41,51,52],{},"處理紀錄",[41,54,55],{},"最終結果",[57,58,59],"blockquote",{},[20,60,61],{},"讓每一則訊息都有負責人、進度與結果。",[13,63],{},[16,65,66],{"id":66},"案件生命週期",[68,69,75],"pre",{"className":70,"code":72,"language":73,"meta":74},[71],"language-text","LINE 訊息\n-> 自動建立案件\n-> 分類與標籤\n-> 指派負責人\n-> 處理與回覆\n-> 完成 \u002F 關閉\n-> 紀錄沉澱\n","text","",[76,77,72],"code",{"__ignoreMap":74},[13,79],{},[16,81,82],{"id":82},"案件資料內容",[20,84,85],{},"案件建立時建議帶入：",[38,87,88,91,94,97,100,103,106,109],{},[41,89,90],{},"房客資訊",[41,92,93],{},"房東資訊",[41,95,96],{},"房間資料",[41,98,99],{},"合約資料",[41,101,102],{},"原始訊息",[41,104,105],{},"表單內容",[41,107,108],{},"附件或照片",[41,110,111],{},"案件來源",[13,113],{},[16,115,116],{"id":116},"案件狀態",[118,119,120,132],"table",{},[121,122,123],"thead",{},[124,125,126,129],"tr",{},[127,128,46],"th",{},[127,130,131],{},"說明",[133,134,135,144,152,160,168,176,184],"tbody",{},[124,136,137,141],{},[138,139,140],"td",{},"未處理",[138,142,143],{},"系統剛建立，尚未有人處理",[124,145,146,149],{},[138,147,148],{},"已指派",[138,150,151],{},"已指定負責人",[124,153,154,157],{},[138,155,156],{},"處理中",[138,158,159],{},"負責人已開始處理",[124,161,162,165],{},[138,163,164],{},"等待房客回覆",[138,166,167],{},"需要房客補資料或確認",[124,169,170,173],{},[138,171,172],{},"等待內部處理",[138,174,175],{},"需要管理師、業務、行政或主管協作",[124,177,178,181],{},[138,179,180],{},"已完成",[138,182,183],{},"問題已處理完成",[124,185,186,189],{},[138,187,188],{},"已關閉",[138,190,191],{},"不需再追蹤或案件取消",[13,193],{},[16,195,196],{"id":196},"追蹤與紀錄",[20,198,199],{},"系統需保留每次處理紀錄：",[38,201,202,205,208,211,214,217],{},[41,203,204],{},"誰處理",[41,206,207],{},"何時處理",[41,209,210],{},"做了什麼",[41,212,213],{},"狀態如何改變",[41,215,216],{},"是否有回覆房客",[41,218,219],{},"是否有附件或備註",[20,221,222],{},"這些資料可用於：",[38,224,225,228,231,234,237],{},[41,226,227],{},"查詢歷史",[41,229,230],{},"工作交接",[41,232,233],{},"主管追蹤",[41,235,236],{},"SOP 與知識庫沉澱",[41,238,239],{},"後續 AI 分析",[13,241],{},[16,243,244],{"id":244},"導入前後差異",[118,246,247,257],{},[121,248,249],{},[124,250,251,254],{},[127,252,253],{},"導入前",[127,255,256],{},"導入後",[133,258,259,267,275,283,291],{},[124,260,261,264],{},[138,262,263],{},"LINE 聊天",[138,265,266],{},"LINE 訊息轉案件",[124,268,269,272],{},[138,270,271],{},"人在記",[138,273,274],{},"系統記錄",[124,276,277,280],{},[138,278,279],{},"人工轉交",[138,281,282],{},"自動分派",[124,284,285,288],{},[138,286,287],{},"容易漏",[138,289,290],{},"狀態追蹤與提醒",[124,292,293,296],{},[138,294,295],{},"經驗分散",[138,297,298],{},"紀錄沉澱為知識",[13,300],{},[16,302,303],{"id":303},"簡報收尾句",[57,305,306],{},[20,307,308],{},"系統的目標，是讓所有訊息不再只是聊天，而是可被追蹤與管理的工作流程，進而支撐公司從 500 間擴展到 5000 間以上的營運規模。",{"title":74,"searchDepth":310,"depth":310,"links":311},2,[312,313,314,315,316,317,318,319],{"id":18,"depth":310,"text":18},{"id":30,"depth":310,"text":30},{"id":66,"depth":310,"text":66},{"id":82,"depth":310,"text":82},{"id":116,"depth":310,"text":116},{"id":196,"depth":310,"text":196},{"id":244,"depth":310,"text":244},{"id":303,"depth":310,"text":303},"md",{},true,"\u002Fproposal\u002Fworkflow",{"title":5,"description":74},"proposal\u002Fworkflow","OgqrjZ0656lDAh6RbWVTOAtswqQh-yUQXNfM4QBHAX0",1779002018624]